Support

PULL UP KING

Email beoms6000@gmail.com. Please include your phone model and OS version — most reports are settled in one reply when they are there.

The camera is not counting

The camera has to see you and the bar. Holding the phone in your hand does not work.

• Stand the phone 2–3 m away, portrait, on a tripod, shelf, or leaned against a wall.
• Your whole hanging body must fit in the frame.
• Brighter rooms count better. A backlit window behind you is the usual culprit.
• Tap Reset the bar on the workout screen if the bar line sits in the wrong place.

Reps that stop short of the line are recorded separately, so an all-out attempt is never logged as zero.

My level went down

A level is three sessions. Miss the prescription twice and the app repeats the level; miss it again and it steps down one. That is the program working, not a bug — the prescription was heavier than where you are today.

I cannot start a session

One session per day. Muscle grows during rest, not while you hang. The next session unlocks the following day.

Subscription

PULL UP KING PRO unlocks camera counting and the level test. Records, statistics, and settings stay free.

• Restore a purchase — sign in with the same Apple or Google account you bought with, then Settings → Restore Purchases.
• Bought on the other platform — sign in with the same account. Entitlement follows the account, not the store.
• Cancel — subscriptions are managed by the store, not by us: Apple · Google Play. Deleting your account does not cancel a subscription.

My videos disappeared

Set videos are stored on the device only — they are never uploaded. Reinstalling the app or switching phones does not carry them over. Records and level are on your account and do come back.

Deleting your account

Settings → Delete Account, or see this page. Cancel any active subscription in the store first.

Also

Privacy Policy · Terms of Use

PULL UP KING is a training aid, not a medical device, and does not give medical advice.